Skip to main content

Privacy Policy

 

 

This website www.therelaishenley.com (“Website”) is made available to you by The Relais Henley Holding Limited, company no. 12871082, whose registered office is at 71 Queen Victoria Street, Floor 8, London, United Kingdom, EC4V 4AY, hereinafter referred to as the “Hotel”, “we” or “us”.

The aim of this Privacy Policy is to inform you about how we will use the personal data you provide to us through this Website, in connection with hotel bookings, your stay at our hotel, as well as personal data provided and/or collected by us through other channels. We also inform you about your rights under applicable data protection law with respect to the handling of your Personal Data by us.

Before providing us with Personal Data we recommend that you read this Privacy Policy which also forms part of our Terms and Conditions that govern our hotel services. For the purpose of this Privacy Policy, “Personal Data” means any information; 1) provided by you when interacting with us, for example, via our Website, telephone, email, in person, or, 2) collected about you through your use of our Website, which allows you to be identified personally, either directly (e.g. your name) or indirectly, because the data references an identifier such as your name, an identification number, location data, an online identifier (e.g. telephone number).

Examples of such information include but are not limited to:

  • Contact information, and preferences.
  • Information about your use of our hotels, and other services when you stay with us.
  • Images of you in areas of our hotels covered by CCTV.
  • Conversations you have when you call our hotel reservation, sales or reception teams.
  • Information about anyone you’re travelling with or meeting.
  • Information about the devices you use to interact with us.

More sensitive information may include, for example, when you tell us about dietary requirements, disabilities and accessibility requirements, religious beliefs. Where you provide us with sensitive information, we will only hold this information with your express permission. This information is stored securely with restricted access and handled with the greatest respect to your privacy. Where you provide information to us about other people, you need to make sure you have their permission to do so or that you can speak on their behalf, for example, in the case of children.

Back to top